Different Award
Categories
For each of these categories, a small, medium ánd big webshop will be awarded
Award segments
Where does every category stand for?
5 segments
You can win in 5 different segments a SafeShops Award. In the survey your customers must rate your webshop on all different points described underneath each segment.
Logistics
- Low to no delivery costs (*)
- Reliability and speed of delivery (*)
- Free insurance transport and / or loss (*)
- Delivery options (at home, pick up point, …) (*)
- Simple and flexible return policy (*)
- Low to no service costs (**)
- Clarity of download procedures of tickets & vouchers (**)
- Clear information about event or ticket (**)
*Not for shops selling intangibles (e.g. travel)
** Not for shops selling physical products
Concept
- Beautiful design
- Userfriendliness website (clear, search engine, filters, …)
- Amount of product information
- Clear pictures
- Clear & relevant video
- Sharp prices
- Fun promotions and actions
- Mobile friendly
- Wide assortment
- Has quality labels
- Offers inspiration
- Positive reviews
Payment
- Clarity of prices and costs (eg. Transport costs, extra costs for alternative payment options, …)
- Userfriendliness payment
- Number of payment options
- Additional measures to guarantee safety of payment (eg. 3D secure, MobilePay via bank app)
- Possibility to save payment details (eg. for later purchases)
Client Service
- Accessibility customer service (opening hours and channels)
- Expertise customer service
- Friendly and quick service
- Quality of FAQ
New in 2022:
Sustainability
Why participate?
The SafeShops Awards
Not just an ordinary award show.
But research driven.
Competition is open for all companies with an e-commerce website and a .be
All awards are delivered in 3 categories (small, medium & big) depending on your yearly e-commerce turnover
Even if your webshop does not win an award, you’re still going home with a client research study of your web shop.